Refund policy
Refund policy
This Refund policy explains how returns, exchanges and refunds work for orders placed with FRANCO SOLINAS through this store. It applies to every consumer electronics article we sell, including LED ambient and accent lighting, phone and tablet stands, portable power banks and digital scales.
Order processing
Orders are processed in 1-3 business days after payment is confirmed. Once an order has been handed to the carrier it can no longer be cancelled, because cancellation is only possible before the order is fulfilled.
Return window
You may request a return within 14 days of receiving your order. The window starts on the delivery date of the last article in your order and is not shortened by weekends or public holidays.
Condition of returned items
Articles must come back unused, undamaged and in their original packaging, with all accessories, cables, manuals and protective films included. We may refuse a return if an article shows signs of use, installation marks, scratches, liquid contact or damage caused after delivery.
How to start a return
Email service@zurauramarket.shop with your order number and the article you would like to return. We reply within 1-3 business days with the return address and the steps to follow. Please do not send anything back before you receive that reply, as an unannounced parcel cannot be matched to an order.
Return shipping costs
Return shipping is paid by the customer. The amount depends on the destination and the size of the parcel, so we confirm it by email before you ship the article back. Original shipping charges are not refunded.
Refunds
When your return arrives and passes inspection we send a confirmation email and issue the refund to the original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the amount to your statement.
Exchanges
The quickest way to exchange an article is to return the one you have and place a new order for the model you want, so the replacement is reserved while your return is in transit.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If an article is damaged, defective or not the one you ordered, contact us within 48 hours of delivery with your order number and clear photographs of the article and the packaging. We will arrange a replacement or a refund once the case is confirmed.
If a parcel arrives visibly damaged, keep the outer packaging and the shipping label until the case is closed, as the carrier may ask for them.
Lost parcels
If tracking shows no movement, or the parcel has not arrived within the estimated delivery time, contact us within 7 days and we will open a trace with the carrier. Parcels reported after this window may no longer be eligible for a replacement or refund.
Electrical safety and warranty
Every article is checked before dispatch. Articles carry the statutory conformity guarantee that applies to consumers in the European Union. A fault caused by incorrect voltage, water contact, unauthorised repair or a non-original charger is not covered.
Contact us
FRANCO SOLINAS
Via SS. Martiri 99, Fordongianus, OR 09083, Italy
Email: service@zurauramarket.shop
Phone: +39 041 312 7324